Job Detail

Innovation and Technology Officer

Job Details

  • Salary GH₵ Confidential
  • Experience2 years
  • Call

Innovation and Technology Officer

Industry: banking-finance-insurance

Job Function: software-data

Job Description

Job Description/Requirements

Key Accountabilities

  • Setups, configures, and installs user computers (PCs and Macs), printers, and other IT equipment 
  • Monitor and maintain the computer systems and networks including installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems. 
  • Provides assistance to internal customers on software and hardware issues and questions 
  • Install software, business systems, engineering systems, shop floor systems, and other applications as required 
  • Maintain network security, user account creation/administration. 
  • Participate in network operations in maintaining network connectivity 
  • Diagnose, assesses and finds solutions for service requests within agreed service levels and response times 
  • Provide the remote, on-site and over the phone technical support within the agreed service levels, covering desktop, mobile device, communication systems and application software 
  • Handle technical enquiries and provide first level support within the agreed service levels, covering desktop, mobile device, communication systems, network issues and application software


Minimum Job Requirements

Academic requirements

  • BSc Computer Science/Information Systems.
  • Microsoft or Cisco certifications a plus (CCNA, CCNP, MTA, MCSE, etc)


Knowledge, Skills, Abilities and Experience

  • Ability to setup and maintain infrastructure in branch offices Experience Windows Servers 2012-2019, VMWare 6.7 (and newer), VMWare Horizon 
  • Able to convert technical jargon to a business audience. 
  • Good verbal and written communication skills. 
  • Good interpersonal and teamwork skills. 
  • Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities. 
  • Experience with overall infrastructure components like databases, storage, backup, network (wan/lan), firewalls, monitoring 
  • Strong Troubleshooting Skills with Windows 10 and O365 
  • Confident supporting MS Windows server and desktop operating systems, and various IT hardware including laptops, mobile phones and printers 
  • Ability to manage and maintain a Windows Domain via Active Directory in On-Prem and Cloud-based server environment, including internal and external user management 
  • Knowledge of network administration and support, cyber security, digitization, disaster recovery 
  • Broad knowledge and experience of Microsoft Enterprise technologies 
  • Broad knowledge of IT infrastructure tools and services (Networks, Servers, Printing, Security, and Voice). 
  • A strong knowledge of the MS Office 365 suite of applications a good memory of how software and operating systems work 
  • Knowledge and Experience of virtual servers and/or containers 
  • Knowledge of MS Azure Cloud platform administration, development and configuration, Google cloud is plus. 
  • At least 2 years’ experience in ICT within Financial Services


Interested employees should forward their applications accompanied by Curriculum Vitae to the provided email address

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Job Details

  • Salary GH₵ Confidential
  • Experience2 years
  • Call